Help and FAQs

We currently offer free shipping only in Australia, for all orders over $69 AUD.

We are working hard to bring a free shipping offer for our international customers, please stay tuned.

Yes! Please see details (including shipping countries and cost estimate calculator) at checkout.

Please allow up to 7 business days processing time, before shipping.

Your shipping time is indicated by which shipping service you select and pay for.

We recommend allowing the following timeframes:

• Regular shipping within Australia – allow up to 3 weeks
• Express shipping within Australia – allow up to 1 week
• International shipping – allow up to 3 weeks

These are expected timeframes but can be delayed by circumstances outside our control (e.g natural disasters).

If your item(s) is defective, please email us within 14 days of delivery. Please include your order number, and photos of the faults attached. After assessment, we'll work with you to offer a refund or replacement.

We cannot issue a replacement of refund after 14 days of delivery.

Please note, shipping fees are non-refundable, and returning the item to us will need to be at your own expense. We will cover the shipping fee for a replacement item(s).

Unfortunately, we do not currently offer refunds or exchanges for change of mind.

Due to the nature of digital products, returns or exchanges cannot be accepted for any reason. Please choose carefully. :)