Shipping & Processing

If you have a question not answered here, please feel free to contact us.

Processing

How long will my order take to process?

We try to get your order ready as fast as we can, but we ask to allow 2 - 5 business days before shipping.

Can I make changes to my order?

If you have not received a tracking number yet, please contact us ASAP via hello@papericot.com. Once your order has been shipped out, unfortunately we cannot make any changes.

Domestic shipping (Australia)

How long will shipping take?

We ship from Perth, Australia. We use Australia Post, and can be subjected to delays outside our control, particularly in busy retail periods.

Below are the general shipping wait times:

Standard shipping:
Within WA: 2-4 business days
All other states: 4-10 business days

Express shipping:
Within WA: 1-2 business days
All other states: 1-3 business days

How much is shipping?

Orders under $69:
Standard: Calculated at checkout
Express: $14

Orders $69 and over:
Standard: FREE (current promotional period)
Express: $14

I live locally. Can I pick up my order?

Unfortunately, we do not accommodate local pick up at this stage.

How can I track my order?

As soon as your order is ready for shipment, you will receive an Australia Post tracking number via email.

International shipping

Do you ship internationally?

We ship to most countries! The correct and final shipping fees to your destination will be calculated at checkout.

Please refer to Australia Post regarding any current shipping disruptions.

If your country is not available at checkout, please contact us.

How much is international shipping?

Please enter your address at check out to receive the current shipping cost to your destination.

Customs & Taxes

PAPERICOT does not collect any customs or taxes, and we are not responsible for any customs and taxes applied to your order. Any and all fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, etc.).

Can you use extra secure packaging for my shipment?

Sure! Please leave us a note at check out and we will secure your parcel with extra padding for its journey.

Other

My order is a gift for someone. Can you exclude the receipt?

Absolutely. Leave a note with your order at check out, and we will include an order slip without pricing.

My order has arrived damaged

Your order will be carefully packed and protected. Once your package is shipped, PAPERICOT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. We advise to save all packaging material and damaged goods when filing a claim.

Please contact us with the details and we will attempt to help resolve the situation. We would like to see happy and satisfied customers!